Why is
VACTS important to agencies ?
The VACTS
recognition process assesses the training provided by an agency.
Successful assessment by the VACTS Panel therefore, provides a
valuable indicator of quality for an agency, its systems and its
staff.
Why is
VACTS important to Volunteers Counsellors?
As we are
a VACTS agency, volunteer counsellors can rely on the fact that
we are committed to investing in them and that we value their
skills and achievements.
To a volunteer counsellor we offer...
... training with integral assessment to a nationally accredited
level provided by VACTS approved tutors;
... regular supervision with a VACTS approved supervisor;
... annual appraisal;
... management systems which take account of the information and
support needs of unpaid staff;
... training/accreditation which is transferable to other agencies
within the VACTS system;
... training which is to be developed in line with NVQs offering
opportunities for furthering their national accreditation.
Why is
VACTS important to clients?
As a user
of this service you can be confident that you will be seen by
a counsellor who has received formal, accredited training.
This VACTS
training means that your counsellor...
... has been
put through a rigorous selection procedure;
... has received a minimum number of hours of training receives
regular, ongoing training;
... has been formally assessed for competence in counselling skills;
... receives regular supervision and appraisal of their counselling
work;
... has an understanding and a commitment to the principals of
equal opportunities and of anti-discrimination;
... works according to a code of practice which includes a strict
adherence to confidentiality.
Why is
VACTS important to purchasers and referring agencies?
Purchasers
and referring agencies can be assured that, as a VACTS agency,
this organisation is committed to providing a quality counselling
service. VACTS relates not only to training but also to selection,
assessment, staffing, supervision, management & accreditation.
VACTS
recognition means that this agency ...
... provides
regulated initial and ongoing training of a minimum number of
hours to all its volunteer counsellors;
... provides its counsellors with regular supervision to further
their development and to protect the client;
... regularly assesses the competence of its volunteer counsellors;
... has the confidence to invite scrutiny of its training and
management systems by an external agency;
... uses only staff approved by the VACTS Panel in the training,
supervision and management of its volunteers;
... is monitored on an annual basis and is reviewed for re-recognition
on a three yearly basis;
... operates within a strong ethical framework encompassing, amongst
other things, counsellor contracts, codes of practice, equal opportunities
and confidentiality.
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